In hotel management, the path to satisfy your guests might actually goes through having satisfied and happy employees. In this respect, it might damage the quality and even profitability of a hotel in the long term to focus only on customer satisfaction as an employer and ignore personnel needs and points of consideration that will help them build close connection with their job.
Employees dissatisfied with their job might reflect this negative energy to your customers. In this case, it might be necessary to understand reasons why employees are not satisfied and eliminate these issues instead of blaming or punishing the employees.
As HotelRunner,we have combined a bunch of suggestions that will help you satisfy your property employees.View Post