Creating a loyal guest base is vital for your property to have a sustainable financial structure. According to a research published by the Harvard Business Review, acquiring a new guest is 5 to 25 times more expensive than retaining your existing ones. Therefore, it should be your primary goal to ensure your guests who have previously stayed in your property to choose you again. So, what are the obstacles to creating this loyalty?View Post
HotelRunner, the leading sales channel management platform and B2B network for hotels and OTAs, received Partner Achievement Award from Booking.com, the world’s leading online reservation platform, as its Top Connectivity Performer for 2018, also becoming a Premier Connectivity Partner for 2019.View Post
“HotelRunner Experiences” series continues with Pierre Loti Hotel!
Pierre Loti Hotel was opened in 1991 as part of the Akturk Hotels Group. After its renovation in 2013, the hotel combined its design with a modern and comfortable architecture while preserving its original form. The hotel, named after the famous French writer Pierre Loti, blends history with present, and promises to give its guests a magical Istanbul experience. From the moment guests step into the hotel, an atmosphere designed to make them feel comfortable is waiting for them.View Post
Customer expectations are constantly changing, such that Google Travel calls today’s modern age as “the age of support”. This term refers to a multi-layered communication approach which is expected from almost every brand involving the ‘customer’ concept, rather than a traditional customer relations approach.View Post
MiddleEastHotel.com offers unforgettable accommodation experiences, the most affordable rates and up-to-date deals to elite guests from the Middle East. Specialized in offering its guests a wide range of accommodations, flexible and secure payment methods, and the most affordable prices, MiddleEastHotel.com provides services reflecting their 50 years of experience, with offices spanning over three continents and a multilingual call center.View Post