The Internet age we have been experiencing has changed many of our old habits. Today we complete our tasks more rapidly and practically thanks to the Internet. Online services have also paved the way for radical changes in accommodation industry. The first step of going on a vacation today is going online first, in order to pick the facility of our choice. The long path of decision making and generally the booking process are also completed on the Internet.
Patterns of marketing and sales in accommodation industry have changed. However, the essence of the business has not. Yes, decision-making and booking process of 10-15 years ago worked out differently but the expectations of guests from a hotel when on vacation remain intact.
Time is ticking faster in this new age. Faced with the hustle and bustle of daily operations, hotel managers may well overlook the most fundamental expectations of guests from a hotel. Let’s remember what guests expect from holiday resorts…View Post