Guides
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3 Important reasons that would prevent your guests from choosing you again
Creating a loyal guest base is vital for your property to have a sustainable financial structure. According to a research published by the Harvard Business Review, acquiring a new guest is 5 to 25 times more expensive than retaining your…
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Engage with your guests and increase your communications in 5 steps
Customer expectations are constantly changing, such that Google Travel calls today’s modern age as “the age of support”. This term refers to a multi-layered communication approach which is expected from almost every brand involving the ‘customer’ concept, rather than a…
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Ways to increase positive comments for your hotel on the web
Today, user experience stands out as the most important criteria for those who plan their trip on the web. The comments on your property received through the web, are directly influencing your potential guests’ decision process. Therefore, online reputation management…
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Why is ensuring the rate parity in online channels is important?
The rate price/parity issue in your online sales channels is one of the factors that affect your online booking volume negatively. Most of the time, your rooms in are offered for booking by travel agents or third-party sales channels at…
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Key strategies to rank higher on OTAs
Nowadays, online booking is becoming more and more the leading concept that all the properties are investing in to reach more guests and expand their sales volumes. No doubt that the most effective way of receiving bookings for a property…
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What does Google Analytics have to say about your potential guests?
The most ideal method to make a customer staying in your property prefers you for a second time is to ensure that this customer spends its vacation in the most satisfied way. To this end, you will render the best…
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