Your guests’ vacation experiences during their stay at your hotel are a reflection of your hotel’s achievement in customer satisfaction. If you learn about these experiences, they will help you determine which of your aspects you should improve to provide a better service for your customers and take appropriate steps for your business.
When your guests share their comments on your hotel on travel-related blogs, your hotel’s website and various social media channels, they are read and considered by people planning to prefer your hotel and visiting your website. Hotels receiving a large number of comments and positive customer reviews are generally preferred more by potential customers. Therefore, you had better encourage them to comment on your hotel and services.View Post