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Posts tagged "human resources"

3 significant elements of HR in property management

Posted on 05/04/2016 by Rıza Kaynak in General No Comments
Methods to increase property profitability through employee satisfaction

Planning is a critical process and a determining factor for many issues in hotels, just like in all other businesses. It is critical to select the right employees, especially for the labor-intensive hotel management sector, to achieve a permanent service policy with clear standards set.

At this point, the HR department of a hotel has a lot to do. When dealing with plans, the HR department should think ahead and take due diligence in handling the work to build a structure boasting experienced and well-educated employees. As HotelRunner, we have discussed some points to consider in this.

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View Post corporate culture, employee satisfaction, human resources, internal training, motivation, promotion system

4 practical methods to prevent employee migration in the accommodation industry

Posted on 24/07/2014 by Arden Agopyan in General No Comments
4 practical methods to prevent employee migration in the accommodation industry

Circulation, i.e. turnover, in your property might not be a good sign. Employee migration does not only cause waste of time and money, it can also damage the corporate culture.

You put effort into training employees you hire, help them adapt to their position and gain experience. Short-term employees constantly cause you to lose this value and the culture you want to build and works you carry out are left half-finished. What should you do in this case?

The source of problem can stem from a wide range of reasons such as working conditions, problems between employees or problems in superior-subordinate relations. You can get started by receiving feedbacks from your employees to determine and eliminate these in a short time. Preventing problems before they occur is among the most efficient HR strategies that can be applied.

You can also make use of some proven methods to prevent employee migration. Here are four of them.

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View Post corporate culture, employee circulation, human resources, orientation, personnel migration, team coordination, turnover

How to obtain high efficiency from your property’s staff

Posted on 26/05/2014 by Ali Beklen in General No Comments
Methods to obtain high efficiency from your property staff

In the accommodation industry, the quality and standards of service matter as much as a property’s appearance and comfort. Your staff members, who are the visible aspect of your property, are significant representatives of your organization and they also convey and promote your business mission. The sustainability of your service quality depends on the high performance of all staff members.

The success in the processes of welcoming, accommodating and seeing off is considered to have a determining role in enhancing customer satisfaction and increasing the number of bookings.  Your personnel’s service adequacy as well as competency in responding to questions and eliminating problems affects the feedbacks as positively as your property’s total reputation does. So, what are the invisible criteria for efficiency?  How can you benefit from your newly-recruited staff members’ performance to the fullest?  The tips we will give can benefit you.

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View Post employee selection, human resources, property staff

How should you select seasonal staff for your property?

Posted on 18/03/2014 by Ali Beklen in General No Comments
How should you determine and hire the seasonal staff of your property?

The tourism industry, which keeps developing each day, does not have to rely on specific seasons for more business anymore. Businesses are busy in all seasons, while new hotels with thousands of bed capacity are opened each year. The ever-growing chains of the industry host more domestic and international guests as the traveling options have developed.

With all these developments, the industry has become an attractive venue of business for many people. Seasonal workers are needed especially during the periods when the number of regular staff members are not sufficient to handle the busy times.

So, which qualifications are required for a seasonal worker? The answer is in our article.

Seasonal jobs refer to jobs in the property that are intense during peak seasons and hardly or by no means needed during other times, a cycle which is repeated regularly. Seasonal workers are involved in any kind of activities intended to serve local and foreign tourists, including hotel businesses making profits only in the winter or summer, restaurants, the food industry, summer schools, swimming pools and yacht tourism. This leads the properties to revise their HR and CR polices.

How should the relations with seasonal workers and customers be managed and what should be considered when dealing with newly-recruited workers within the ever-growing tourism industry?

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View Post human resources, seasonal staff

Advantages to the accommodation industry offered by the Internet

Posted on 17/06/2013 by Ali Beklen in Online & Digital Marketing No Comments
Advantages to the accommodation industry offered by the Internet

Tourism & accomodation industry is one of the major industries in Turkey, growing in importance by each passing day. While annually-increasing number of tourists and occupancy rates make this industry even more attractive, they also provide all hotels with unique possibilities and opportunities.

Presently, the accommodation facilities which are more informed about the Internet and take a better advantage of online facilities not only enjoy higher occupancy rates, but they also lower their costs and accordingly boost their per-room profitability.

Although ability of hotels to carry out online reservation and room booking operations is very significant, this is not the only advantage offered by the Internet. Accordingly, we, as the HotelRunner team, have compiled for you a list of Internet’s advantages to hotel management industry, from sales to marketing and HR to customer relations.

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View Post customer relations, human resources, online marketing, online reservation, online sales

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