Technology has become a part of our lives with all its aspects. This makes it necessary for the accommodation industry to follow the trends closely in order to create a better customer experience. The analyses carried out this year reveals that mobile and online investments have increased in the entire accommodation industry from large hotel chains to boutique hotels.
Considering that almost all your guests arriving in your hotel have smartphones and tablets, it can be indisputably argued that investments in digital technologies enhance customer satisfaction. How can you use the Internet and mobile technology to create a positive customer experience? Here are some tips.View Post