One of the worst problems that may face any accommodation facility or hotel is last-minute cancellations. Since every facility aims for reaching the highest occupancy rate possible, unexpected cancellations of reservations may turn determined goals upside down. In addition, this not only causes the rooms to remain vacant, but it also disrupts the plans based on expected occupancy rates, putting hotel runners and managers in a difficult situation
Under normal conditions, cancellations are a fact of the accommodation & hotel management industry. For any period; cancellation of reservation by a certain number of guests due to unexpected events like flight cancellations, last-minute schedule changes, health problems is foreseeable and can be taken precaution against. For cases affecting a larger audience, however, reservation cancellations may exceed acceptable rates, like 20% or 30%, posing a serious problem to the affected business.
Then, what should you do in such cases?View Post