Dear Partner,
The year 2023, which we are about to leave behind, has been a remarkable year for us. We accelerated our global growth through a successful Series A investment round, helped boost our partners’ revenues with new products, and expanded our product family through strategic acquisitions. The HotelRunner Team actively participated in the world’s leading tourism and technology events in 2023. By conducting over 700 hours of meetings at more than 20 events and exhibitions in over 10 countries, the HotelRunner Team had the opportunity to analyze trends that will have a global impact.
The dynamics of 2023 were determined by rising costs and evolving market expectations. In response, HotelRunner concentrated on delivering specialized services to enhance the adaptability of our partners, facilitating sustainable growth. HotelRunner Elite, introduced this year, stands as a premium service tailored to meet the changing dynamics and expectations of the market. Additionally, our strategic acquisition of PayPad and revamping it as HotelRunner POS signifies a strategic move to boost property revenues and streamline in-house sales operations.
The rapid technological transformation of 2023 underscored the imperative role of artificial intelligence and data-driven products, services, and solutions for getting ahead of the competition in the industry. At HotelRunner, our commitment to shaping the industry’s future was evident through innovations rooted in artificial intelligence and data, particularly with the Autopilot and the Review Center. We have made our innovations accessible to our partners across every facet of our platform.
As a natural outcome of providing an extensive and comprehensive market network, we solidified a strategic partnership with the metasearch platform trivago. In addition to this collaboration, we sustained our strategic partnerships with key industry players such as Google, Booking.com, Hotelbeds, Airbnb, and Expedia throughout 2023, consistently serving as their preferred global business partner in a robust and profitable manner.
As we bid farewell to 2023, we’d like to express our gratitude for our memorable journey together and we take seriously the trust you put in us. Looking ahead to 2024, all indicators in the tourism industry point to increased competition and accelerated market transformation. In response to these trends, we will expand our global team and propel our partners into the future. Our commitment to fortifying the technology infrastructure we offer, maintaining standards ahead of the contemporary, and introducing value-added projects and innovative products to the industry will continue.
Exciting times lie ahead, where we will collectively achieve new successes and milestones in the history of travel and hospitality technologies. Wishing you a happy new year and joyful holidays!
Ali Beklen & Arden Agopyan
Founders of HotelRunner
