Do you want to enhance your property’s reputation just by answering reviews? They’re not just comments; they’re your ticket to winning over the hearts of both current guests and potential future visitors.
When guests browse through listings, the star rating catches their eye first, drawing them to the review section. Every response you craft has a significant impact. Keep reading to discover how to write compelling Airbnb guest review replies that leave a lasting impression.
Why are Airbnb host reviews important?
On Airbnb, trust and transparency are everything. Guests don’t yet know you or your space, so it’s crucial to show them what a stay at your place is really like. By being open and transparent, you build comfort and confidence, making your listing stand out among many others.
Guests are looking for authenticity. Reviews are their window into the guest experience you offer. They reveal how you treat your guests and the genuine connection you build with them. Guests often seek a memorable experience, and you play a key role in making that happen.
To make your space feel like a true home away from home, engage with guest reviews thoughtfully. Responding to feedback shows you care about their experience and helps future guests see the personal touch you’ll bring to their stay.
Guidelines for Airbnb host reviews
There are some tips and tricks for crafting the perfect Airbnb guest review reply. You should be striving to encourage your guests to come back and show people looking at your listing what a wonderful host you are. Let them know your personality even though there is a phone screen in between you.
- Be Honest: Authenticity is key. Share your genuine experience, whether it’s positive or negative. Guests and future visitors aren’t looking for polished perfection; they’re craving realness and honesty.
- Be Constructive: If you encounter any issues during their stay or they leave a negative review that doesn’t quite match the reality of your experience, offer constructive but truthful replies.
- Be Polite: Even if you have received a bad review, maintain a polite and respectful tone in your review. Remember, kindness goes a long way.
- Proofread: Before submitting your review, take a moment to proofread for any typos or grammatical errors. A polished review reflects positively on you.
Positive Airbnb sample reviews for hosts
- “Thank you for your review, you were an absolute delight! I’d welcome you back with open arms anytime!”
- “Thank you for your review, we thoroughly enjoyed hosting you and we hope to see you again soon!”
- “Thank you for your review, we’d happily host you again.
- “Thank you for your review, we’d love to host you again in the future.”
- “Thank you for your review, we had a fantastic experience hosting you.
- “Thank you for your review. It was an absolute pleasure hosting you! We’d love to have you back anytime!”
- “Thank you for your review. Hosting you was a joy from start to finish.”
- “Thank you for your review. We couldn’t have asked for better guests than you. We’d host you again in a heartbeat!”
- “What a wonderful experience hosting you! Thank you for your review, we’d welcome you back anytime.”
- “Hosting you was a true pleasure. Thank you for your review”
Negative Airbnb sample reviews for hosts
In some cases, you may be displeased with your guest, they may have broken your rules or left without tidying up. If you find yourself in a situation like this, it’s perfectly okay not to leave a positive review.
Being respectful is key, but you can still express your displeasure honestly. It’s important to provide feedback that accurately reflects your experience while maintaining civility and professionalism.
- Property damage:
“We appreciate you for choosing to stay with us. Unfortunately, you caused significant damage to our property and inconveniences. Still, we addressed this issue and came to a solution.”
- Communication issues:
“I would like to thank you for choosing to stay with us. However, we had some issues related to poor communication. Your unresponsiveness made it difficult for us to solve some of the problems we have faced. Fortunately, everything was resolved.”
- Lack of cleanliness:
“You were a kind guest to have. We were just disappointed by your lack of cleanliness, the kitchen was in a state that we wouldn’t hope to see. We hope you had a great trip and enjoyed your stay.”
- Violation of booking terms:
“We enjoyed hosting you, however, we had a disagreement over bringing extra guests/pets that violated our booking terms. Thankfully we quickly addressed this issue, we are thankful for your understanding.”
- Late checkout:
“You were a delight to host, you left our place spotless. Our only issue arose from your late checkout without prior notice. This has inconvenienced us regarding scheduling. We hope that you had a nice stay.”
- Inconsiderate behavior towards neighbors:
“We appreciate you for choosing to stay with us. However, your behavior has inconvenienced our neighbors. We had some complaints about noise/party but thank you for being mindful about our warning and being open to conversation.
Frequently asked questions:
How do I respond to a 4-star review?
“We would like to thank you for taking the time to leave a kind review [Guest Name]. It was our pleasure hosting you and we are happy to hear that you enjoyed your time at our Airbnb.
We would like to say that your feedback is very valuable to us and we will take it into consideration. [Aspect mentioned in the review] is a great suggestion, thank you for highlighting it.
We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell slightly short of your expectations in certain areas. We are certain that your suggestion will make our Airbnb even more for our future guests.
We sincerely hope that we can welcome you again in the future and provide you with a better experience.”
What should I say for a 5-star rating?
“Thank you [Guest Name] for the fantastic 5-star review. We are very happy that you decided to stay at our Airbnb.
It was genuinely a pleasure having you as our guest, and we couldn’t be happier that you found our Airbnb cozy and welcoming. Your thoughtful feedback means the world to us and inspires us to keep delivering top-notch hospitality to every guest who walks through our doors.
We hope to see you again soon!”
What should I say for a 1-star rating?
“Thank you for your feedback, [Guest Name]. We are truly sorry to hear that your stay did not meet your expectations.
We appreciate you bringing these issues to our attention, as your feedback helps us improve our services. I hope you will consider staying with us again, and we would love the opportunity to provide you with a better experience.
Thank you again for your review.”
How can I respond to a false review?
If you are experiencing a problem like a false review the first thing you should do is to contact Airbnb support. If your problem does not get resolved you can respond to the review.
“Thank you for taking the time to share your feedback. We’re disappointed to learn that your experience did not meet your expectations. However, we would like to address some points in your review that appear to be inaccurate.
[Address specific inaccuracies in the review calmly and factually. Provide evidence or context if necessary to refute the claims made by the guest.]
We take great pride in providing a comfortable and enjoyable stay for all our guests, and we regret that you did not have the experience we strive to deliver. We would like to assure you and future guests that we take all feedback seriously and are constantly working to improve our services.”
Simplify replying to guest reviews
Do you know there is an easy way to reply to guest comments? With HotelRunner Review Center, you can save these sample replies to your favorites and reuse them or let AI do it for you in seconds. This way you can make sure each review is replied to, ensuring a positive online reputation and guest satisfaction.
You can also translate your guests’ reviews into more than 133 languages instantly and communicate effectively in any language. Get in touch with our team to learn how HotelRunner Review Center can help you!
