Dear Partner,
As we prepare to close the chapter in 2024, we are filled with gratitude and pride for a year of remarkable achievements, strengthened partnerships, and groundbreaking innovations.
This year, we achieved millions of reservations and billions in gross booking value! Our team participated in over 20 of the world’s leading tourism and technology events and exhibitions this year, traveling over 80,000 kilometers. These events took place in a total of 16 unique cities across 8 different countries. We continued to enhance our platform with new products and features, supporting the success and incremental growth of our partners along the way. Together, we have navigated an ever-evolving landscape and set new benchmarks for success in travel and hospitality technology.
This year, generative artificial intelligence and data were the focus of innovation globally. At HotelRunner, we’ve been using machine learning and artificial intelligence for years, processing vast amounts of data and transforming it into actionable insights, so we kept hitting the ground running with our groundbreaking AI-powered products like Autopilot and Review Center.
One of the standout moments this year was our expansion into Dubai, where we officially launched operations and established a subsidiary. This strategic move reinforces our commitment to becoming a global powerhouse while advancing cutting-edge solutions for the travel and hospitality ecosystem. The manifestation of this commitment was the signing of a Memorandum of Understanding with Alesayi Hospitality Company (AHC), in collaboration with the Saudi Tourism Authority at the Arabian Travel Market in Dubai. This strategic move aims to advance Saudi Arabia’s Vision 2030 by building a globally connected and sustainable travel ecosystem driven by data, AI, and automation.
This year, we celebrated a decade of excellence as Booking.com’s Premier Connectivity Partner and were recognized as a Strategic Partner in Agoda’s Connectivity Partner Program. Additionally, our long-standing partnerships with Expedia Group and Airbnb were reinforced, with HotelRunner once again named a Preferred Connectivity Partner by Expedia and Preferred Software Partner by Airbnb, respectively. These accolades underscore our commitment to empowering the industry through cutting-edge solutions. We are proudly appointed to the Booking.com Connectivity Commercial Advisory Board for 2024–2026 as well. This prestigious achievement highlights HotelRunner’s leadership and expertise in shaping the future of the hospitality industry.
In 2024, we took a step forward in expanding our B2B capabilities by acquiring Bookingate, a platform that enables travel service providers to access and distribute hotel inventory and third-party services, positioning HotelRunner as a comprehensive platform that solves distribution, direct, and offline sales challenges for travel agencies, DMCs, and tour operators.
A defining moment of 2024 was our recognition at the Travolution Awards in the United Kingdom, where we were honored as the “Best Large Technology Supplier”. This prestigious award celebrates our relentless pursuit of excellence, innovation, and the development of AI-powered, data-driven solutions that propel the industry forward.
As we bid farewell to 2024, we extend our heartfelt gratitude for your trust and partnership on this remarkable journey. In the year ahead, we will expand our global presence, strengthen our team, and continue to empower our partners with advanced AI-powered technologies and cutting-edge solutions.
Wishing you and your loved ones a joyful holiday season and a prosperous New Year!
Ali Beklen & Arden Agopyan
Founders and Managing Partners of HotelRunner
