Details to achieve healthy communication between your hotel and customers


Customer communication is a top priority in hotel management, as a definer in the success of properties. Healthy communication with customers has a direct impact on the customer potential. Hotel websites play a major role in the communication to build with customers in that regard.

Apart from facilitating the performance of online booking and sales, hotel websites should also boast a lot of details which enhances the bonding between hotels and customers. A professional website content management system like HotelRunner’s (website builder) is critical in terms of benefiting from such website building technologies.

You can also have the opportunity to own such an effective website builder and achieve precision with all these details to stand out as an hotel making a distinction in hotel management and caring about your website. Why don’t you take a look at the advantages you can benefit by collaborating with a well-experienced company like HotelRunner for your hotel’s website and the possible impacts on your customer relations?

Proper website building and use of right content

Obtain the most practical website builder tool with HotelRunner for your website setup which has a significant impact on the relations with your customers. Thanks to HotelRunner, you can build a user-friendly design for your customers to access what they look for easily, and achieve quality content and the most practical booking system.

Additionally, the quality of content viewing as well as the feature to display each category on a website on any occasion is critical both for customer satisfaction and for building trust. With HotelRunner, you can also catch up with the latest technologies in website building and content management, while boasting each of these tools to enhance customer relations and sales.

Availability of foreign languages

Another step you can take on your journey of customer relations is to detemine which language options are the best for you by considering the tourist volume in your region, offering an international platform for your website’s visitors.

If you often host foreign guests, you should also feature other languages and tailor your content accordingly in addition to Turkish and English, lingua-franca. With HotelRunner, your website can serve in any language you would like to.

Right promotional strategies

You can increase the number of bookings on your website by facilitating the decision making process of customers as you offer appealing promotional deals for your customers when they book on your website.  You can offer discounts periodically by grounding your promotional strategy on the basis of direct website bookings and feature the most attractive alternatives for your customers on your website. The unique promotion engine powered by HotelRunner facilitates the process for your customers by socializing this whole process.

HotelRunner continues to provide services in the accommodation industry by tailoring hotel websites for its clients in its pursuit of developing the Turkish hotel industry. Create your free-of-charge HotelRunner account now to bolster customer relations and build more effective strategies in the digital realm, and get started with the features it offers.


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Cihan Coşkuntuncel

Director of Sales and Business Development

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