Tips to increase the number of repeat customers


Just like in any other industry, hotel management also entails achieving customer satisfaction and continuity in their stays thanks to such satisfaction. Build your strategies with a focus to continuity in gaining customers, rather than only a concern with expanding your customer portfolio. This will prove a right way of long-term investment. Repeat customers continuously offer new prospects and serve as positive customer comments vis-à-vis your potential customers as they are about to book online, which surely indicates that repeat customers evidently expand your customer portfolio in the long term.

To increase the number of repeat customers, many hotels use a wide range of methods. Without any doubt, hotel managers take due diligence in handling the online platforms wherein the first and healthiest customer relations are built. HotelRunner provides significant privileges for its users to bolster the number of repeat customers through hotel websites. Let’s have a look into what kind of efforts you can boost to achieve repeat customers on your hotel’s website with HotelRunner.

Be persuasive and attract more customers to book with promotion engine

HotelRunner aims to bolster your profitability and customer potential with its signature promotion engine, which makes booking more attractive for potential customers visiting your hotel’s website. Promotion engine offers discount options, which evoke a feeling of taking an urgent action to book vis-à-vis your customers.

Promotion engine offers various promotion options like discount for early booking, long-term accommodation or accommodation during specific period. This way, it boosts your sales and achieves continuity when attracting customers.  All these special deals make it possible to enhance your website traffic as well. This way, visitors of your website turn into followers and keep following your discount offers and preferring your property.

Send your customers coupon codes

Utilizing the promotion engine, you can send coupon codes to your customers and help them benefit from discounts this way. HotelRunner allows you to spread the word about your discount offers with coupon codes and provide your customers with special deals as they use these codes.

Coupon codes might be arranged for a specific period of validity and specific room types. You can manage coupon codes and related discount offers in any way you would like to in HotelRunner’s promotion engine.

Get started with your efforts by benefiting from the expertise of HotelRunner to gain repeat customers. Create your account immediately to access the profitability- and prospect-boosting systems and build sales strategies based on expert consultancy.


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Cihan Coşkuntuncel

Director of Sales and Business Development

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