General
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How to increase over-the-phone sales for your hotel?
We live in a digital world. All the key processes of accommodation industry are performed online, including reservations. However, call center services, in other words over-the-phone sales, still play a…
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Most common mistakes in hotel marketing
Mistakes may be made in any phase of hotel management. However, marketing mistakes would cost you a dear. Marketing mistakes lead to more and more vacant rooms, while meaning that…
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Advantages and risks of being a pet-friendly hotel
Throughout history pets have proved best friends of humans. Most people consider their pets to be members of their family. They never want to be away from their pets. Even…
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What do your guests expect from your hotel’s fitness center?
Accommodation today means much more than a good night’s sleep. Your guests enjoy an escape away from daily hustle and bustle of life, while not necessarily preferring to part ways…
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Tips for increased hotel security
Hotels serve two main purposes: offering a comfortable stay for guests and ensure security. Balance matters when it comes to measures to protect guests and their belongings. Guests want to…
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What do guests expect from a hotel when on a business trip?
Businesspeople are always on the move. Some employees of business firms, financial organizations and banks regularly travel for the purposes of sales, new business contracts and promotion of their products.…
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What do guests expect from a hotel when on vacation?
The Internet age we have been experiencing has changed many of our old habits. Today we complete our tasks more rapidly and practically thanks to the Internet. Online services have…
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Reputation management for hotels
You might have started hearing about it more often recently; however, corporate reputation has always been a critical issue. Having a look at giant companies of not only the past…
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5 tips to increase room sales
Just like other industries, the accommodation industry is, too, dependant on the economic conditions it is in, despite the rapid growth it enjoys. Most of the time, industries’ growth rates…
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How to provide guest loyalty in accommodation industry?
As it does in many industries, repeat sales and reservations play a major role in corporate profitability of accommodation industry. The most efficient and cost-effective method to approach new customers…
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