General
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Managing customer complaints
Throughout the year, you accommodate various guests with different personality traits, different expectations and priorities. No matter how meticulous your services are, some problems with customers might be inevitable. Such…
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The secrets of perfection in guest relations
One of the most important criteria for success in the accommodation industry is to provide your guests with unforgettable experiences that will remain in their mind as memorabilia after they…
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What is ahead for the accommodation industry in 2014?
As countdown to 2014 has begun, next years trends expected for the accommodation industry have become clearer. While gearing up for the upcoming season just like they do each year,…
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The role of your staff in reputation management for your property
For properties that are operating in the accommodation industry, reputation management is not limited to popular hotel reviews websites only. Your potential customers are able to access numerous articles on…
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Do you need a loyalty program for your facility?
Which factors have an impact on the decision of a guest when he/she chooses a hotel? The answer to this question only is enough to occupy the whole page. Then…
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What replaces the lost keywords on Google Analytics?
If you are using Google’s free Analytics tool to follow the visitor statistics of your website, you must be among those who have recently noticed the interesting thing going on…
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5 details to consider when creating a campaign for your property
The competition in the accommodation industry has become fiercer than ever. Vying for the same guests at the same time, a large number of properties are looking for ways to…
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A checklist for the pre-winter season
The summer season has come to an end, even for properties located where the sun seems to never set. Properties of glamour during summer are now becoming empty, with guests…
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October’s most popular posts on HotelRunner
Throughout the previous month we have discussed many topics on HotelRunner blog which we believe that they are useful for acommodation industry. If you have the opportunity to follow the…
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What is an online travel agency (OTA)?
Many properties have started to discover offers provided by the Internet just recently, but accommodation industry is actually among the industries having discovered benefits of the Internet first. In 1999,…
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