General
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Methods to use feedback forms more effectively
Customer comments are vital for the accommodation industry. Measuring guest feedbacks is a pretty useful method to enhance hotels’ service quality and customer satisfaction. Especially the feedback forms completed by…
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Employment in the accommodation industry: What recruitment criteria should properties adopt?
According to the figures announced by World Tourism Industry (WTO), France is the highest recipient of tourists with highest with 83 million, which is followed by U.S. Spain is the…
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The 5 most unique hotels in the world
Every year the world’s best hotels are chosen by various sources. These hotels are chosen by taking into account a wide range of factors such as location, good food and…
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4 practical methods to prevent employee migration in the accommodation industry
Circulation, i.e. turnover, in your property might not be a good sign. Employee migration does not only cause waste of time and money, it can also damage the corporate culture.…
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Hosting a celebrity in your hotel
Hotel managers plan many details beforehand so that their guests feel comfortable and at peace like at home. All details from the design of rooms and hotel are evaluated and…
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4 tips to increase the impact of your agency’s blog
Blog articles are pretty efficient in terms of creating a more effective interaction between your online travel agency (OTA) and customers as well as being listed in the top results…
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Tips to build customer loyalty through hotel decoration
Hotels always aim to provide highest quality service under all conditions, without considering for how long their guests will stay in which rooms. Hotel decoration is among the most critical…
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Creating a unique boutique hotel concept in 5 steps
Used particularly by boutique hotel owners and managers in recent years, the term “concept hotel” is generally associated only with utilizing the aesthetic features of hotels. Well, being categorized as…
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A challenge for properties: Customer complaints management
It is usual for hotel guests to acknowledge their complaints when they are not satisfied or experience inconveniences. Every property may be faced with customer complaints from time to time.…
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What do wellness travelers expect from your property?
A healthy lifestyle is becoming more popular among those tired of the chaos of city life and the lack of exercise due to the next-generation business life. The reflections of…
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